Even though I have no trouble admitting how much I dislike change, sometimes I like efficiency more. I have been a DirecTv fan forever and a day. When The Ex and I bought our first house, DirectTv went right in, and followed us from house to house to house to house. Optimum came knocking on our door to entice me to change, waving cheaper bills in my face and I said no. DISH Network tried to sway me with their channel line-up and I was undeterred. I knew my remote. I knew the channel numbers I liked. And I was sticking to it.
And then, our last move, something changed. All the sudden, my living room tv programming didn’t work. DirecTv came out to work on the problem. Not once. Not twice. Not even three times. FOUR times. They sent the same tech three of the times. Then his manager. Replaced the dish. Ripped up some wiring. Still major pixelation and static. They threw up their hands and told me to talk to my neighbors. It MUST be their backyard trees interfering with my signal. Get them to cut them or trip them (to the tune of $700) and everything would be fine. I balked. At the time, we had five tvs in the house. The problem only existed on one, so I wasn’t buying the tree interference story. I called Verizon and switched right away. Hatred of change or not, lousy customer service outweighs my own issues.
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